Issue adding email address

gery.elrahweise

Hi, 

Our organisation was merged into a new organisation, and I'm now trying to add my new email address to be the primary email address now that they finally closed the old email address. 

I tried to add my new email address, but it comes back with en error message saying that my new email account is already associated with another Smartsheet account -- which is correct.

Talking to the one that's managing our Smartsheet accounts here, he suggested that I deleted the account first, and then he will add/invite me to our organisation account.

I have now deleted the account successfully, since I can't login using the credentials anymore. But I'm still having the same issues ("email account is already associated with another Smartsheet account") even though I already deleted it. 

How do I fix this? 

Thanks 

Alejandra

Hello,

You'll find step by step instructions on how to add an email address that returns the error you received here: https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account#Cant_Add_Error