When I open my Smartsheets very slow and when I do get to my sheets mvoing around in them takes for ever. Noone else ithat works with Smartsheets here is having that problem but me.
We have found that using IE is very slow. When persons switched to using the Chrome browser, all was good. I would give that a try.
We have had some issues recently that are Browser based, so that is the place to start and if you send details of your exact issue and Browser version to Support@ they can give you a checklist to run through.
hope that helps?
RichardR
I am using Chrome and cabled, but the response time is very sluggish. Cursor or tab movements take 3-5 seconds. It's painful and hard to believe it is a browser issue when I run multiple cloud-based programs without issue, and have extreme hardware capability.
Smartsheet is VERY SLOW - Especially if you use Formulas - we had a sheet built for us using several Paid For design desk sessions by Smartsheet and when we tried to use it the sheet ground to a halt
We were told that it was a Browser issue - too many formulas for the browser
Rebuilt it in Google Sheets and no issues - works very smoothly so the issue appears to be with Smartsheet
BTW they have refused to refund the design desk sessions used to have the sheet built
Hundreds of $$$ down the drain
It also appears to be slow periodically on different computers with different browsers
- we never experience those issues with other software especially sheet systems like Excel and Google Sheets
- seems like there is some kind of known issue with smartsheet that they dont want to talk about??
Any update in this topic?
I must decide whether go for paid option and such information is making this decision quite difficult.
Have you faced this problems again?
I use Smartsheet daily and many of my customers do to. None of my Smartsheet using customers are complaining about lags.
Craig
