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Loading and Moving in Sheet VERY Slow
Comments
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We have found that using IE is very slow. When persons switched to using the Chrome browser, all was good. I would give that a try.
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We have had some issues recently that are Browser based, so that is the place to start and if you send details of your exact issue and Browser version to Support@ they can give you a checklist to run through.
hope that helps?
RichardR
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I am using Chrome and cabled, but the response time is very sluggish. Cursor or tab movements take 3-5 seconds. It's painful and hard to believe it is a browser issue when I run multiple cloud-based programs without issue, and have extreme hardware capability.
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Smartsheet is VERY SLOW - Especially if you use Formulas - we had a sheet built for us using several Paid For design desk sessions by Smartsheet and when we tried to use it the sheet ground to a halt
We were told that it was a Browser issue - too many formulas for the browser
Rebuilt it in Google Sheets and no issues - works very smoothly so the issue appears to be with Smartsheet
BTW they have refused to refund the design desk sessions used to have the sheet built
Hundreds of $$$ down the drain
It also appears to be slow periodically on different computers with different browsers
- we never experience those issues with other software especially sheet systems like Excel and Google Sheets
- seems like there is some kind of known issue with smartsheet that they dont want to talk about??
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Any update in this topic?
I must decide whether go for paid option and such information is making this decision quite difficult.
Have you faced this problems again?
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I use Smartsheet daily and many of my customers do to. None of my Smartsheet using customers are complaining about lags.
Craig
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