Attachments Opening Multiple Times

Kyle Drake

I'm noticing an error today that I haven't seen before, and I'm wondering if others are seeing it. When I click one time on an attachment, it opens the document 2, 3 or 4 times. I'm certain that I'm only clicking on the attachment once. Anyone else seeing this?

Andrée Starå

Hi Kyle,

I've seen it as well. Which browser are you using?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

 

Andrée Starå

Another thread with an answer from Smartsheet that it's a known issue.

https://community.smartsheet.com/discussion/double-opening-attachments

Hello Ron, 

This is likely related to a known issue that our team is currently investigating; I'm unable to provide a time-frame for how long a resolution could take, but I'll be in touch once we have any updates for you.

Thanks, 

Genevieve

Kyle Drake

Thanks! I tried searching the community before posting, but didn't find that one. I appreciate your help!

Andrée Starå

Happy to help!