Poor Quality Outlook Emails from Smartsheet Automation
When receiving emails from smartsheet.automation.com, we are experiencing very poor quality emails that have large spacing between paragraphs, and sometimes the text is stripped from a sentence and moved to a different row.
I had our IT look at it because I had a feeling it had something to do with our "Warning Label" disclaimer that are tagged onto any external emails but they claim it has something to do with how Smartsheet is generating HTML email messages and how Outlook is interpreting them.
They were able to clean it up by going into the HTML script for the email and removing the following line:style = white-space:pre".
Not sure why this is happening because I am receiving the emails on my personal Gmail account just fine.
Anyone else run into this issue?
Comments
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Hi Alex,
I've seen this before when clients are using Outlook.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
I hope that helps!
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I have submitted a ticket and will post any results as that progresses.
Alex Palmer
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Excellent!
Happy to help!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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