Poor Quality Outlook Emails from Smartsheet Automation

Alex Palmer

When receiving emails from smartsheet.automation.com, we are experiencing very poor quality emails that have large spacing between paragraphs, and sometimes the text is stripped from a sentence and moved to a different row.

I had our IT look at it because I had a feeling it had something to do with our "Warning Label" disclaimer that are tagged onto any external emails but they claim it has something to do with how Smartsheet is generating HTML email messages and how Outlook is interpreting them.

They were able to clean it up by going into the HTML script for the email and removing the following line:style = white-space:pre".

Not sure why this is happening because I am receiving the emails on my personal Gmail account just fine. 

Anyone else run into this issue? 

Andrée Starå

Hi Alex,

I've seen this before when clients are using Outlook.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Alex Palmer

I have submitted a ticket and will post any results as that progresses. 

 

Alex Palmer

Andrée Starå

Excellent!

Happy to help!