Poor Quality Outlook Emails from Smartsheet Automation

Alex PalmerAlex Palmer ✭✭✭✭✭
edited 12/09/19 in Using Smartsheet
11/18/19 Edited 12/09/19

When receiving emails from smartsheet.automation.com, we are experiencing very poor quality emails that have large spacing between paragraphs, and sometimes the text is stripped from a sentence and moved to a different row.

I had our IT look at it because I had a feeling it had something to do with our "Warning Label" disclaimer that are tagged onto any external emails but they claim it has something to do with how Smartsheet is generating HTML email messages and how Outlook is interpreting them.

They were able to clean it up by going into the HTML script for the email and removing the following line:style = white-space:pre".

Not sure why this is happening because I am receiving the emails on my personal Gmail account just fine. 

Anyone else run into this issue? 

IT Explanation Page 002.jpg

Example Email Page 001.jpg

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