Overwriting lines

Emerus CCC

We are currently having issues with lines being overwritten when more than one team member is entering information into a sheet at the same time.  Anyone else experiencing these issues?

Andrée Starå

Hi Emerus,

This thread might help: https://community.smartsheet.com/discussion/smartsheet-not-saving-consistently

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Emerus CCC

The thread didn't really help.  We sometimes have 3 to 4 people in the same sheet at one time entering data on new rows, but this just started happening during the last week.

 

Andrée Starå

Ok.

Has something changed that you're aware of?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Emerus CCC

Nothing has changed that I can think of.  We have also had issues of columns being hidden without someone hiding it.

Andrée Starå

Have you checked the Activity Log?

Mike Wilday

The activity log would show you who did what. Also, we've seen that same issue from time to time and have defaulted to using a form to enter rows rather than having people work simultaneously in the same sheet. If you submit from a form you won't ever overwrite another form submission.

Paul Newcome

I would suggest a combination of both.

 

Activity log to see how the column got hidden and forms for the data entry to avoid overlap.

Andrée Starå

Yes, I agree with bot Mike and Paul that forms are an excellent way to avoid the issue.