Urgently in need of an response from Smartsheet

I understand this is not a place to deal with indivisual cases, but as I cannot reach anyone in Smartsheet, I've decided to write here.

Thought I've been trying to contact Smartsheet since mid-November either through "Contuct us" on the website or directly with a sales representative, I haven't received any response yet.

And also, I called the support several times, but it always went to voice mail.

I really need to contact with the appropriate person in Smartsheet for in-house processing purpose.

I received the following two receipt numbers (case numbers) in response to my inquiries, so if someone in Smartsheet sees this comment, I would really appreciate your prompt reply to my inquiries.

Case number 1: 03643236

Case number 2: 03659691

Thank you.

Find more posts tagged with

Support

Solution Center

Update Requests

Email Notifications

Comments

Andrée Starå

I'm always happy to help!

Feel free to email me if I can help, and it's not anything of a sensitive nature.

andree@workbold.com

E Sa

Hi,

Thank you for your kindness!

But I can't write our detailed problem here becouse it is related to our internal issues.

I appreciate your offer, though.

All the best,

Andrée Starå

Hi,

Let me know if I can help in any way?

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Quick Links

Trending discussions

RACSI/RACI Matrix with Conditional Formatting
Does anyone have a solution to easily set up conditional format for a RACSI/RACI Matrix without having to clone each RACSI option and setting up a conditional format for each role (in columns)? Like a formula or selecting multiple columns with the same dropdown? I created a traditional RACSI matrix for a customer but got…
Collections or Groups of sheets & workspaces
In addition to the workspaces that I own, I get shared to individual sheets (listed under 'sheets' instead of workspaces) and partial sheets within other workspaces I do not have full admin rights. This poses the inability to move shared sheets to my workspace and reorganize sheets or partial workspaces owned by others…
Issues with 'Show Fields' in Timeline view
Hi guys - is anyone else having issues with adding fields to bars in Timeline view? I have tried this as described in this article, but whilst the list of fields is visible, it doesn't let me click them. Show additional fields on bars and milestones in timeline view — Smartsheet Community I am the Owner of the sheet and I…