Deleted user still able to access Smartsheet

Jorjie Higginson

Hi, I'm looking for some help on how to eliminate some risk when team members leave the company. They are deleted as a user and sheets transferred, however these said users after they have been deleted are still able to access into Smartsheet when they log on with a password but not single sign on. Once logged on they can't see any sheets but, I'm wondering if there is a way to completely remove them and remove this risk completely?

Andrée Starå

Hi Jorjie,

Unfortunately, there isn't because they can still login as a free collaborator, but they won't be associated with your account.

This will remove their email address from the account. They will still be able to log in to Smartsheet as a free collaborator but they will no longer be associated with your account.

More info:

https://help.smartsheet.com/articles/2478851-remove-someone-from-an-account

I hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD​​​​