Multi-select fields via the jira connector, status on this being released?

Mark Schlaudraff

Back in December I had a meeting with the Pro Desk, and one of the items we talked about was the multi-select mapping with Jira Multi-select fields via Jira Connector.

I was informed that the Product and Dev Team where working on support this as the new column type was released back in October 2019.

Can you please supply an update to this, as this is a key element we need to be working.

Nathan Lloyd

Hello,

At this time multi-select picklist fields from Jira are supported unidirectionally. This means that you can map and sync multi-select fields from Jira to Smartsheet, but you won't be able to write changes to those fields back to Jira. Note that multi-user picker fields are not currently supported.

Please feel free to submit an Enhancement Request to ensure this is appropriately prioritized by our development and product teams.

Best,

Nathan L.

Nathan Lloyd

Hi @mschlaudraff ,

My apologies as I believe I misunderstood this initially. While multi-select fields from Jira can be mapped unidirectionally into Smartsheet (either as a single select Dropdown column or Text/Number column), they can't currently be mapped to multi-select Dropdown columns which is currently expected. A change for that behavior is in review.

To summarize, multi-select Dropdown lists in Smartsheet are not currently supported by the Jira Connector, though the data from multi-select fields in Jira can be pulled in unidirectionally. Unfortunately I don't have an ETA at the moment for when this behavior will change.

Sorry again for the misunderstanding on my part!

Best,

Nathan L.

Nathan Lloyd

Hello,

At this time multi-select picklist fields from Jira are supported unidirectionally. This means that you can map and sync multi-select fields from Jira to Smartsheet, but you won't be able to write changes to those fields back to Jira. Note that multi-user picker fields are not currently supported.

Please feel free to submit an Enhancement Request to ensure this is appropriately prioritized by our development and product teams.

Best,

Nathan L.

Mark Schlaudraff

Hey @Nathan Lloyd,

Thank you for getting back to me on this... So please correct me if my understanding is incorrect:

Based on what you are saying we should be able to pull the multi-select fields from our Jira tickets into Smartsheet and then sort / display based on what element or elements are within the multi-select field?

For Example: If we have a multi-select field labeled test and within it we have:

Test 1, Test 2, Test 3

And say that Test 2 and Test 3 are selected...

Is my understanding correctly that the connector can pull that information in and allow us to sort and say we have # of Test 2s and # Test 3s and # Test 1s.

Thanks,

Mark

Nathan Lloyd

Hi @mschlaudraff ,

My apologies as I believe I misunderstood this initially. While multi-select fields from Jira can be mapped unidirectionally into Smartsheet (either as a single select Dropdown column or Text/Number column), they can't currently be mapped to multi-select Dropdown columns which is currently expected. A change for that behavior is in review.

To summarize, multi-select Dropdown lists in Smartsheet are not currently supported by the Jira Connector, though the data from multi-select fields in Jira can be pulled in unidirectionally. Unfortunately I don't have an ETA at the moment for when this behavior will change.

Sorry again for the misunderstanding on my part!

Best,

Nathan L.

Mark Schlaudraff

Hey @Nathan Lloyd ,

We only want to write to Smartsheets from Jira for this... So GREAT! Now I just have to create the mapping. New at this so we'll see how that goes.

Thanks,

Mark

Mark Schlaudraff

Hi @Nathan Lloyd,

New question when it comes to Multi-Select columns. I want to build a report that uses the Multi-Select column. I need to pull all the Jira tickets that has Test1 within the Multi-select column.

Below you see where I build a report and selected the AK-OCCIDENTAL-HO, however it's only returning the ones that only have AK-OCCIDENTAL-HO by itself. I need it to return all the fields that have AK-OCCIDENTAL-HO in it. The second image shows you there are move AK-OCCIDENTAL-HO but it's not pulling those into the report.

What am I doing wrong?