Outlook Add-in and Smartsheet

Kaylynn

When I go to add an email into a new row in my SmartSheet from Outlook, some of the fields (which had been set with drop down menus) are grey'd out and I am unable to input data there. If there a fix for this? I have some fields with drop down menus that works just fine and then others are grey'd out. Help, please.

Genevieve P.

Hi Kaylynn,

Currently multi-select drop-downs are not supported to be filled out via the Outlook Add-In, which is why some of your drop-down menus are available (these will be the single select drop-downs) and some are not (multi-select).

There are a few other types of data that cannot be edited via the Add-In; please see our Help Center article (click here) for more information.

Thanks!

Genevieve