Unable to Rearrange Rows, Please Help?

Anna Henschel

I'm new to Smartsheet (though well-experienced with Excel and Google Sheets) and was shared on a document with Admin privileges. I'm unable to rearrange the rows, either through dragging/dropping or copy/paste. I'm sure there's an easy answer but I'm not seeing it, please help!

Andrée Starå

Hi Anna,

Make sure that there isn't a filter active. Was that the issue?

Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

I hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Anna Henschel

Hi Andrée,

There doesn't seem to be a filter engaged, see screenshot below:

In general, when I go to drag it highlights the row and acts as if it will move, but doesn't:

Andrée Starå

Ok.

Are you clicking and holding on the little area on the left of the number when you're trying to move the rows?

Anna Henschel

Yep. Dragging and attempting to drop. Nothing happens.

A thicker line highlights the space between the destination rows as though it will move, but doesn't. The same thing happens with using Copy/Paste functions.

Andrée Starå

Can you show the whole sheet or share it with me?

Anna Henschel

I'm sorry, I can only share with a Smartsheet admin, not a 3rd party.

Andrée Starå

Can you share a screenshot of the sheet and blackout the confidential parts?

Anna Henschel

Andrée Starå

Strange!

It doesn't look like the rows or columns are looked. Can you double check your sheet permissions?

Anna Henschel

Anna Henschel

See above! Thanks for sticking with me on this.

Andrée Starå

Not sure where to go next.

What happens if you make a copy of the sheet? Can you move rows on the new sheet?

Anna Henschel

Tried that, they don't move.

Andrée Starå

Are you using any dependencies?

Andrée Starå

Can you unhide all columns and take a screenshot and share that?