Approval Workflow: Rejection "Alert Someone" not working

Geoff Baker
Geoff Baker ✭✭✭✭
edited 03/21/20 in Smartsheet Basics


I am running a 3 stage approval process. If stages 2 or 3 REJECT the approval I have it setup to "Alert" the Stage 1 approver.

I have triggered the workflow now 3 times and each time REJECTED the approval at stage 2. The workflow updates the state to Rejected but does not send out the notify alert.

I have also done the same test at stage 3 with the same result. The Notify alert is not being sent out.

Any ideas on what I could be doing wrong?


Best Answer

  • David Gill
    Answer ✓

    Hopefully final update for those that find themselves in a similar position

    After the above test, I returned to my sheet that was not working. I entered data into the form and submitted. The full workflow with the 'alert someone' if declined now works. Again, I did not do anything to resolve this. It has just resolved itself over a 24 hours period, which mirrors the experience of Silvia above.

    Frustrating, as I spent many hours trouble shooting for no reason. But happy it now works as it should!