Approval Workflow: Rejection "Alert Someone" not working

Approval Workflow: Rejection "Alert Someone" not working

edited 03/21/20 in Using Smartsheet

Hello,

I am running a 3 stage approval process. If stages 2 or 3 REJECT the approval I have it setup to "Alert" the Stage 1 approver.


I have triggered the workflow now 3 times and each time REJECTED the approval at stage 2. The workflow updates the state to Rejected but does not send out the notify alert.

I have also done the same test at stage 3 with the same result. The Notify alert is not being sent out.

Any ideas on what I could be doing wrong?

Thanks,

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Geoff,

    I’d be happy to take a look.

    Can you maybe share the sheet(s)/copies of the sheet(s) or more screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    ✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • Thank you Andre for your kind offer. I have shared the sheets with you.

    Cheers,

    Geoff

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Thanks!

    You're welcome!

    I'm always happy to help!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • @Andrée Starå , what was the solution for this?

    I am having the same issue; my alerts are not triggering. I have the process in 2 separate workflows as l need the approver to enter a date and a note into a specific cell. So i setup a Request an Update which is working fine (alert goes out and approver is able to enter notes and a date, and the changes reflect in the main sheet), but the alert to the 3rd party letting them k now of the approval/reject does not go out... I have tested in 4 different sheets to not avail... Any ideas??



  • 100% think this is a Smartsheet issue not a user issue. I have set up trials on multiple sheets with multiple triggers and NO LUCK :(

  • Hi @Geoff Baker

    At this point I would suggest reaching out to Smartsheet Support (here) so they can troubleshoot this with you directly.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Silvia Rangel Are you still having issues?

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

  • @Andrée Starå I have not, l believe it was a SS issue since l left it alone to move onto something else, and it started working at a later date... Weird??

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Silvia Rangel Yes, weird, but that happens sometimes. Glad it's working!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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