Encoding for importing csv file

Alexis Ferton

Hello

 

My csv file to import contacts has accented characters and these ones are not recognized (or badly converted) when importing.

I tried my file with UTF-8, UTF-8-without BOM and ANSI encoding and same result for all 3.

 

Does anyone solved this kind of issue?

 

If i use the same file to import new user, accented characters are imported correctly. Is it a BUG?

 

Thanks.

Shaine Greenwood

Hi Alexis—Not sure if this is unexpected behavior or not, but please reach out to Support@Smartsheet.com with your issue and they can do the necessary troubleshooting. 

 

Thanks!