Automation are not being sent out

Helen Percy
Helen Percy ✭✭✭

Hello,

I have created a few Automations to be sent out to Contacts in my Smartsheet and I am testing it to a few people first, and therefore set in a condition to only use that person's e-mail. However the automations are not being sent out now; had them set to send at 06:00, 07:00 & 08:00 which haven't gone, though they were sent a couple of days ago! Please can you advice me on how to resolve this issue.

Many thanks,

Helen

Screenshot of Automation that is not working now.JPG


Best Answer

Answers

  • AndrΓ©e StarΓ₯
    AndrΓ©e StarΓ₯ Community Champion
    edited 04/16/20

    Hi Helen,

    First, make sure to check the Permission.setting for the Automations. (cog in theΒ upper right corner in the Automation overview)


    If that doesn't work, can you maybe share the sheet(s)/copies of the sheet(s) or some more screenshots of the sheet? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.Β (share too,Β andree@getdone.se)


    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    AndrΓ©e StarΓ₯

    Workflow Consultant / CEO @ WORK BOLD

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  • Helen Percy
    Helen Percy ✭✭✭

    Hey AndrΓ©e,

    I have sent you a copy of the Smartsheet I am using to create these automation workflows from.

    Many thanks,

    Helen

  • Helen Percy
    Helen Percy ✭✭✭

    Hey AndrΓ©e,

    As explained in my other communication with you, due to time differences my automations are sent an hour later than what I select. For example if I select 09:00 UK time in my automation it will actually send it at 10:00 UK time, even though I am set to GMT in my settings! I can work with this for now, however a solution to this problem I am having would be greatly received.

    Many thanks,

    Helen