Automation are not being sent out
Hello,
I have created a few Automations to be sent out to Contacts in my Smartsheet and I am testing it to a few people first, and therefore set in a condition to only use that person's e-mail. However the automations are not being sent out now; had them set to send at 06:00, 07:00 & 08:00 which haven't gone, though they were sent a couple of days ago! Please can you advice me on how to resolve this issue.
Many thanks,
Helen
Best Answer
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Ok.
Yes, the time zones can be troublesome sometimes, but it should work according to the time zone shown underneath the workflow.
It could be a temporary glitch because of updates to Smartsheet.
Let me know if doesn't work now going forward.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
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Hi Helen,
First, make sure to check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview)
If that doesn't work, can you maybe share the sheet(s)/copies of the sheet(s) or some more screenshots of the sheet? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hey Andrée,
I have sent you a copy of the Smartsheet I am using to create these automation workflows from.
Many thanks,
Helen
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Hey Andrée,
As explained in my other communication with you, due to time differences my automations are sent an hour later than what I select. For example if I select 09:00 UK time in my automation it will actually send it at 10:00 UK time, even though I am set to GMT in my settings! I can work with this for now, however a solution to this problem I am having would be greatly received.
Many thanks,
Helen
-
Ok.
Yes, the time zones can be troublesome sometimes, but it should work according to the time zone shown underneath the workflow.
It could be a temporary glitch because of updates to Smartsheet.
Let me know if doesn't work now going forward.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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