Automation function acting weird. Need a solution

Charles Goodwin

I have an automation work flow that alerts my people of projects due within the week. Instead of the email showing it came from "automation", it is showing to come from other team members:

This happens on my other automation workflows on other sheets as well.

Is this happening to anyone else and is there a solution to this?

I'd like the emails people get from my automation workflows to show that they come from the automated system and not an individual.

Thanks in advance

Andrée Starå

Hi Charles,

It’s by design. Smartsheet recently made changes to how it works.

If you want it reverted back or maybe as an option instead.

Please submit an Enhancement Request when you have a moment

More ino:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi Charles,

It’s by design. Smartsheet recently made changes to how it works.

If you want it reverted back or maybe as an option instead.

Please submit an Enhancement Request when you have a moment

More ino:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Charles Goodwin

Thank You!!

I see that i'm late to the party...

Andrée Starå

You're more than welcome!

You might have been late to the party, but the important thing is that you're here now. 😉

https://media.giphy.com/media/l2JJyDYEX1tXFmCd2/giphy.gif

Kimanh To

I am late to this too, but in our case the individual is not the owner, it is just very random who Smartsheet selects as the person sending the alert. Any ideas? It's definitely causing confusion in our users.

Andrée Starå

Hi @Kimanh To

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!