I set up an automation to send an update request every morning at 5am but it did not send.

Morgan Rolfes

I set up an automation work flow to send an update request if a cell was blank or contained certain dropdowns. However, it did not send this morning like I set it up to do. I did the same thing on Tuesday for different thing and it worked. Any help on how to get this sending updates every morning?

Andrée Starå

Hi Morgan,

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission.setting for the Automations. (cog in the upper right corner in the Automation overview)

Did that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Morgan Rolfes

Hello,

I have the notifications all clicked and I have the settings as unrestricted for the automation.

Thanks

Morgan

Andrée Starå

Happy to help!

Here's where you can find it.

Did that help?

Morgan Rolfes

I had it as unrestricted this whole time but they are still not being sent :(

Sean Morgan

Hello @Morgan Rolfes ,

If you are experiencing issues with sending automated Update Requests, you may want to reach out to our support team here: https://www.smartsheet.com/contact

Kindest Regards

Sean

Andrée Starå

@Morgan Rolfes

How did it go?