Logo Resolution Issue when uploading for Forms

Lierin F

Logo clarity.PNG

Hi! I've attached a photo, but I can't seem to get my company's logo to display clearly in forms. I've uploaded a logo as a .png at the recommended 300x52. Then I uploaded one at half the size because I saw that suggested somewhere in your forums. Then I tried a 200px width because I saw that ALSO suggested elsewhere in your community.

I'm not sure what I'm doing wrong at this point. The attached photo is how my logo is shown in Adobe as opposed to the Smartsheet Form once uploaded. (Shown: the 200px width because that got the best result so far).

Thanks for any help.

Lierin F

(yes, I posted a pic with the .psd open, but the .png looks identical)

Andrée Starå

Hi Lierin,

Strange!

Just to make sure that isn’t a browser issue can you test it in another browser?

If that doesn't help, and if you haven’t already, I would also recommend that you reach out to the Smartsheet Support Team.

Let me know how it goes!

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Chelsea_Applied

I wish the space allotted for a logo allowed for a vertical orientation not just a horizontal one. The logo I am wanting to upload is vertical, more tall than wide - so when I shrink it down to fit it looks poor/very small.