Sign in to join the conversation:
It looks like on April 17 Smartsheets changed the "From" address for automated alerts from "Smartsheet Automation" to the spreadsheet owner name.
https://www.smartsheet.com/content-center/product-news/release-notes/personalized-sender-name-and-reply-notification-emails
This has caused a lot of confusion for our team. Is there any way to change the "From" sender for messages? Perhaps it could be specified in the alert settings? That would be awesome.
Hi Trish,
Unfortunately, it's not possible at the moment, but it's an excellent idea!
Please submit an Enhancement Request when you have a moment
There are some possible workarounds like changing the displayed name and similar.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
Hello Andrée,
Can you give us some help and guidance on the changing displayed name and similar.
It currently looks like: "First Name" "Last Name" via Smartsheet.
Doesn't look great.
And with premium licensing - believe the Smartsheet branding can be removed, just like in forms.
Custom "From" is the ideal option - based on the sheet it's coming from.
Cheers,
Anton
Hi @Anton Ventslav
There are a couple of workarounds.
One would be to have a specific account as the sheet owner, which you'd name what you'd like it to be.
Another would be that you change your name to something else.
Unfortunately, there isn't any difference between the different plans.
Be safe and have a fantastic weekend!
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
I have a form that will be filled out internally. There's a cell labeled "Department" which contains 8 dropdown list values. There's a another cell called "Executives" which are the leaders of these departments. In the form, I'm attempting to do a logic where when you choose a specific "Department", then the cell…
I shared access to a user to a specific folder under workspace A (folder is 2025-09-Service Factory). However, I can see that he's shown to have access to all the other child folders under 02-ACTIVE Initiatives. Why is that when I only shared out one folder? Is there a way to only share access to users to ONLY specific…
what i can do if all my existing smartsheet gant files can't be open after change my plan to Pro? what could be the reason ?
