2nd approval request after rejection and update - not working PLEASE HELP

Dax Conrad

I have built an approval process that I am testing with my own email/myself only at this time. The process requires a from submission to be reviewed by a manager and they would approve or reject - if approved it is processed - if rejected the request should go back to the requestee to update it (using the suggestions in the comments field) and then back to the manager for approval or rejection. Fairly straightforward but the 2nd approval request isn't being sent. why ? Every other aspect seems to be working just fine, except once I update the submission after being rejected, it doesn't request approval of the updated submission...

Paul Newcome

Try setting it up as two separate Automations.

Paul Newcome

Try setting it up as two separate Automations.

Andrée Starå

Hi @Dax Conrad,

It could be the settings.

First, make sure that you have allowed yourself to receive notifications properly in your Personal Settings (circle/profile in the upper right corner) and secondly check the Permission setting for the Automations. (cog in the top right corner in the Automation overview)

Did that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Dax Conrad

Paul I have created a second workflow and I think this will work - thanks so much for quick replies guys !

Andrée Starå

@Dax Conrad

Happy to help!

Paul Newcome

Happy to help! 👍️