What defines a "User"?

hcosta52671

I'm pretty confused on what defines a "User" in Smartsheet.

When I go to User Management section I can see a list of my users, currently 18.

I know however that there are probably 60 people in my organization that sheets are shared to and they have edit permissions on those sheets.

Why don't they appear as users?

Where would they alternately be listed?

I can't imagine that there is no way of tracking who is accessing each sheet without having to go sheet by sheet.

Mary_A

@hcosta52671 Yep, this can be confusing. If I think of managing accounts and then user access it seems easier. Essentially, the only type of account that needs a license is someone who is going to create sheets. So, that's a good way to demarcate licensed versus an unlicensed accounts. This article discusses the types:

https://help.smartsheet.com/articles/520100-user-types

You can see the access on your sheets across account types using the User Sheet Access Report.

The report is discussed here:

https://help.smartsheet.com/articles/795920-manage-users-multi-user-plan

Mary_A

@hcosta52671 Yep, this can be confusing. If I think of managing accounts and then user access it seems easier. Essentially, the only type of account that needs a license is someone who is going to create sheets. So, that's a good way to demarcate licensed versus an unlicensed accounts. This article discusses the types:

https://help.smartsheet.com/articles/520100-user-types

You can see the access on your sheets across account types using the User Sheet Access Report.

The report is discussed here:

https://help.smartsheet.com/articles/795920-manage-users-multi-user-plan