Trouble signing in
Hello to all, here's my problem: When users want to access a specific sheet, they are shown the following message when logging in:
However, the users have already been equipped with editor rights. So what exactly is the problem? Maybe someone knows this error message and can help me. I have already tested everything possible and have not found a solution.
Thanks in advance. Best Regards!
Best Answer
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Hi Lisa-Marie,
Do you get the message in Smartsheet or somewhere else?
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
-
Hi Lisa-Marie,
Do you get the message in Smartsheet or somewhere else?
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
I hope that helps!
Be safe and have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Hi Andrée,
I found out that the message appears when the Microsoft account is used to login. Also, some do not have a Smartsheet account. I think that might be the problem?!
Thank you, I have already contacted the support.
You have a great weekend too!
Best wishes, Lisa-Marie
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Happy to help!
Yes, that sounds like it's something to do with the Microsoft side.
Let me know what you find out!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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