Trouble signing in

Lisa-Marie Timmann

Hello to all, here's my problem: When users want to access a specific sheet, they are shown the following message when logging in:

However, the users have already been equipped with editor rights. So what exactly is the problem? Maybe someone knows this error message and can help me. I have already tested everything possible and have not found a solution.  

Thanks in advance. Best Regards!

Andrée Starå

Hi Lisa-Marie,

Do you get the message in Smartsheet or somewhere else?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

Hi Lisa-Marie,

Do you get the message in Smartsheet or somewhere else?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Lisa-Marie Timmann

Hi Andrée,

I found out that the message appears when the Microsoft account is used to login. Also, some do not have a Smartsheet account. I think that might be the problem?!

Thank you, I have already contacted the support. 

You have a great weekend too!

Best wishes, Lisa-Marie

Andrée Starå

@Lisa-Marie Timmann

Happy to help!

Yes, that sounds like it's something to do with the Microsoft side.

Let me know what you find out!