User Unsubscribed from Automated Workflow


I have set up automation on a sheet to email spacific people when lines are added, some of them have complained they are not recieving the emails and when i looked into the Activity Log it shows User Unsubscribed from Automated Workflow. When I checked with the user they dont recall doing so and were actually Out of Office on the day Smartsheet says they unsubscribed, could it be that their Out of Office Automatic reply is being recieved as an Unsubscribe request?


  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭

    I haven't seen that happen before. You may want to reach out to Support.

  • Does anyone have any further comments on this. My form log indicates a user did the same thing.

  • Any thoughts on this, i also faced the same thing here ! Sending the ticket to SmartSheet but no responses.