From Address on Notifications

Donna T

We have notifications set to go to a contact in a cell -- works great.

The problem I have is that my name shows on the "From" -- so I receive messages from people that are not necessary. Is there a way to work around this? Can the email just come from Smartsheet (or another email address in our domain?). Thank you, Donna

Andrée Starå

Hi Donna,

Have a look here in this post.

https://community.smartsheet.com/discussion/comment/247427#Comment_247427

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi Donna,

Have a look here in this post.

https://community.smartsheet.com/discussion/comment/247427#Comment_247427

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Donna T

Thank you for the post.

Has anyone come up with a way to work around this? Ideally we would have the option.

In this case scenario, I develop the Smartsheet for an initiative, but I am not the leader of the initiative. In other words, I get them started and then the team handles it from there. Because my name appears on the Notifications, it is assumed I play a part in a resolution (which I don't). I hand-off the Smartsheet, so to speak.

Thank you again for your continued help. I really appreciate the thought and responses to all our community questions.

Donna T

Another follow-up.

Can a free collaborator be designated as a sheet owner? This might be the workaround.

Susan Peck

@Donna T I don't believe so. To own sheets, you have to be a licensed user. You can change the display name of the owner, but if the owner is ever used elsewhere in Smartsheet (such as for having tasks assigned), the display name will be wrong.

Smartsheet just needs to provide us with the option to use the sheet owner's name, the generic Automation name, or some other name.

susan

Andrée Starå

@Donna T

Happy to help!