Sheet kicks me out after a couple minutes
I am the admin and owner of my smart sheet and I have been trying to add some new columns in. After a couple minutes it boots me out with no warning. I get the error "you smartsheet is no longer active" and then I have to log back in.
I am using Chrome and only have a few columns in the sheet so it shouldn't be over loaded. it is a classic grid sheet used for roll up data pulling from a master grid
Best Answer
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Hi Marina,
Try to login in Incognito Mode, and see if that works better.
If it doesn't and, If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Did it make a difference?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Answers
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Hi Marina,
Try to login in Incognito Mode, and see if that works better.
If it doesn't and, If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.
Did it make a difference?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thank you it did work!
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SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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seems that if I have been active for a long time with the sheets open they start to glitch. I just need to close all smartsheet related pages and start fresh.
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You may want to try logging out then clearing your browser cookies and cache then logging back in. That seems to help me whenever I start having some buggy sheets.
