Sheet kicks me out after a couple minutes

Marina Dixon

I am the admin and owner of my smart sheet and I have been trying to add some new columns in. After a couple minutes it boots me out with no warning. I get the error "you smartsheet is no longer active" and then I have to log back in.

I am using Chrome and only have a few columns in the sheet so it shouldn't be over loaded. it is a classic grid sheet used for roll up data pulling from a master grid

Andrée Starå

Hi Marina,

Try to login in Incognito Mode, and see if that works better.

If it doesn't and, If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Did it make a difference?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi Marina,

Try to login in Incognito Mode, and see if that works better.

If it doesn't and, If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

Did it make a difference?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Marina Dixon

Thank you it did work!

Andrée Starå

@Marina Dixon

Excellent!

Happy to help!

Does it work in the regular mode now as well?

Marina Dixon

seems that if I have been active for a long time with the sheets open they start to glitch. I just need to close all smartsheet related pages and start fresh.

Paul Newcome

You may want to try logging out then clearing your browser cookies and cache then logging back in. That seems to help me whenever I start having some buggy sheets.