Alert not sent to email

Hi,

I have set up a very basic alert workflow which doesn't seem to send an email to one specific recipient. The workflows is: when a row is added, notify 3 people (two are @company, one is @gmail.com). However, only two of them receive a message. The alert isn't sent to one of the two @company recipients.

The automation permission is set to Unrestricted. I checked with the person who isn't receiving an email, and there's no message in her spam list.

Is anybody able to assist?

Rgds.

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Accepted answers

Andrée Starå

@BrunoQR

Ok. Yes, MS Teams work a little different because you're publishing the sheet.

I think it's the personal settings or something in the Automation.

All comments

Andrée Starå

Hi Bruno,

Do they receive the alert inside Smartsheet?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Bruno Quadros

Hi Andree,

The person who is not receiving the alert doesn't have a Smartsheet license, though the sheet has been published as Edit by anyone. Therefore, she can perfectly use the sheet when needed. The only issue is that the alert is sent to my company email, to my personal email, but not to the referred person's company email (same domain @company as mine).

Is there any reason for that?

Andrée Starå

@BrunoQR

She doesn't need a license, but I want to check if she receives the alert inside Smartsheet to hone in on the issue.

Can you check if she does?

Bruno Quadros

No, she doesn't.

Actually, it was my understanding that one needs to have a license and be logged in in order to get notifications inside Smartsheet. But I might be wrong then.

In fact, I have added the sheet to our MS Teams group so that she can work from there.

Andrée Starå

Ok.

No, they don't need a license. They only need to be added as users in the account.

Because she doesn't get the Alert in the sheet, It seems to be something in the Alert or her email address or similar that makes it not work.

Is she logged in to the sheet?

Can you maybe share some screenshots of the Automation/Sheet? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, andree@getdone.se)

Bruno Quadros

I'm a bit confused when you ask if she's logged into the sheet. For me, to be logged into the sheet would be to be logged in on Smartsheet and as far as I know she's never done it.

As I mentioned before, the only thing she does is to open the sheet through our MS Teams group and then complete the tasks from there.

See attached the workflow.

Automation.docx

Andrée Starå

@BrunoQR

Ok. Yes, MS Teams work a little different because you're publishing the sheet.

I think it's the personal settings or something in the Automation.

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