Update Request Results showing data that was deleted from Update Req. Form

Tori Isbell

I am sending an Update Request (UR) form to employees to have them tell me how many hours they worked each day. The smartsheet is prefilled with 8 hours each day. So when the UR form get to the employee, they just make adjustments as needed.

In the image below, the employee received the UR form. Deleted 8 from the Hours Worked field. Entered 8 in the Sick/Personal field. Then submitted the UR form.

When she get's her confirmation email (and in the sheet), it's showing the hours in both columns. At first I thought this was a user error, but I have been able to recreate the problem several times.

There are no formulas in these cells that would cause this.

Has anyone else seen this? Can anyone offer a solution or at least a fail safe?

Paul Newcome

I would definitely suggest reaching out to Support on this one.

In the mean time... What happens if you remove that first 8 and replace it with a zero instead of just leaving it blank?

Tori Isbell

@Paul Newcome I just tested it, and was unable to recreate the problem! We will definitely advise employees to use this method, but unfortunately that doesn't mean they always will.

I'd still like to find a solution to the problem, but this work around will be very beneficial in the meantime.

Thank you Paul!!

Paul Newcome

Great. At least you have a temporary workaround.

I would definitely suggest reaching out to Support to see if they can locate the source of the problem and fix it because it definitely seems like some kind of bug.