Using Groups once set up

Denise Heffron

Our team is new to Smartsheets, just getting our sheets set up and ready to share with a broader group. I've created several groups to be able to quickly share content, however, not all of the groups set up appear to be available when I go to share. Any advice on how to troubleshoot so that groups we've created can be used?

Genevieve P.

Hi @Denise Heffron

If you've just recently created the group for the first time, try logging out and then in again. Your account may just need to refresh/update to recognize the new groups!

If that doesn't work, you may want to reach out to Smartsheet Support about this (see here), providing them with screen captures, group names, and a few example email addresses that are a part of a group that is not appearing.

Cheers!

Genevieve

Genevieve P.

Hi @Denise Heffron

If you've just recently created the group for the first time, try logging out and then in again. Your account may just need to refresh/update to recognize the new groups!

If that doesn't work, you may want to reach out to Smartsheet Support about this (see here), providing them with screen captures, group names, and a few example email addresses that are a part of a group that is not appearing.

Cheers!

Genevieve

Denise Heffron

Logging out and logging back in fixed it, thank you very much!

Genevieve P.

Great! Glad that worked for you 😊