Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.
Sign in to join the conversation:
Afternoon,
It appears that the automatically generated emails in smartsheet are taking upto 30 minutes to come back to the user.
Is there a system issue?
Thanks,
Karl
Hi @Karl.C
There was an issue earlier.
Delay to Smartsheet Mail Delivery
Subscribe
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Jul 23, 08:26 PDT
Identified - We have identified the issue and have taken action to resolve it. The service is recovering and we will continue to monitor.
Jul 23, 08:17 PDT
Investigating - Our monitoring systems have detected some email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.
We are investigating and will provide an update within the next 30 minutes.
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå
Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to…
