Auto generated emails taking 30 mins to get back to user

Afternoon,

It appears that the automatically generated emails in smartsheet are taking upto 30 minutes to come back to the user.


Is there a system issue?


Thanks,


Karl

Comments

  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Karl.C

    There was an issue earlier.

    Delay to Smartsheet Mail Delivery

    Subscribe

    Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature. 

    Jul 23, 08:26 PDT

    Identified - We have identified the issue and have taken action to resolve it. The service is recovering and we will continue to monitor. 

    Jul 23, 08:17 PDT

    Investigating - Our monitoring systems have detected some email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.

    We are investigating and will provide an update within the next 30 minutes. 

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET EXPERT CONSULTANT & PARTNER

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.