Auto generated emails taking 30 mins to get back to user

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Afternoon,

It appears that the automatically generated emails in smartsheet are taking upto 30 minutes to come back to the user.


Is there a system issue?


Thanks,


Karl

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  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭
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    Hi @Karl.C

    There was an issue earlier.

    Delay to Smartsheet Mail Delivery

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    Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature. 

    Jul 23, 08:26 PDT

    Identified - We have identified the issue and have taken action to resolve it. The service is recovering and we will continue to monitor. 

    Jul 23, 08:17 PDT

    Investigating - Our monitoring systems have detected some email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.

    We are investigating and will provide an update within the next 30 minutes. 

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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