Auto generated emails taking 30 mins to get back to user


It appears that the automatically generated emails in smartsheet are taking upto 30 minutes to come back to the user.

Is there a system issue?




  • Andrée Starå
    Andrée Starå ✭✭✭✭✭✭

    Hi @Karl.C

    There was an issue earlier.

    Delay to Smartsheet Mail Delivery


    Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature. 

    Jul 23, 08:26 PDT

    Identified - We have identified the issue and have taken action to resolve it. The service is recovering and we will continue to monitor. 

    Jul 23, 08:17 PDT

    Investigating - Our monitoring systems have detected some email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, or password resets.

    We are investigating and will provide an update within the next 30 minutes. 

    I hope that helps!

    Be safe and have a fantastic week!


    Andrée Starå

    Workflow Consultant / CEO @ WORK BOLD

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