No notifications for tagged comments on card view for some users

Preston Murphy

On our sheet, people add comments to cards and tag people that need to know the information, however sometimes a notification is not being sent. This appears to be happening when the user commenting does not have a first & last name that appears when they comment but rather just their email. Any ideas what may be causing this? This issue can be costly by causing delays due to information not arriving to the intended recipient.

Andrée Starå

Hi @Preston Murphy

Could it be a permission setting in the account?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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