Constantly being kicked out of Smartsheet account and (saved work lost)!

awollam105821

Over the past few weeks, I am frequently being kicked out of Smartsheet while in the middle of doing work. Saved (either auto save or manually saved) work are lost when I get back in. What is the fix for this? I asked other users that share our business account but no one has reported this to me yet. The last time I was kicked out, I was just putting in sumifs formula for a few lines in the same sheet, nothing compute intensive. Help is appreciated. It is extremely frustrating to get kicked out in the middle of doing something and only to find my recent work is not there. (view history in cell will show no history either).

Andrée Starå

Hi @awollam105821

Strange!

Have you tried another browser to rule that as the reason for it happening?

Also, if you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!