How do I retrieve the Login History for a deleted user

Jean-Robert Adrien

I used to see the login history of the users in my organization. Unfortunately once I deleted a user I cannot see their login history anymore. How should I go back and retrieve the history of actual and former smartsheet users of my organization?

Genevieve P.

Hi @Jean-Robert Adrien

As you've found, once a user has been removed from your organization in Smartsheet then there is no way to track their previous or current login history, since they are no longer associated with your plan. (See here). The login report can only be associated with actual users in your organization.

Hope this helps!

Genevieve

Jean-Robert Adrien

Thanks for your reply

Genevieve P.

Hi @Jean-Robert Adrien

As you've found, once a user has been removed from your organization in Smartsheet then there is no way to track their previous or current login history, since they are no longer associated with your plan. (See here). The login report can only be associated with actual users in your organization.

Hope this helps!

Genevieve

Jean-Robert Adrien

Thanks for your reply