Receiving error "Your Access Token is invalid"
We have the Jira<>Smartsheet integration active and in use. We are finding that many of the Workflows that are syncing Sheets to Jira are disabling at an unpredictable volume and frequency.
When reviewing the run logs for these disabled Workflows, I see the error "Your Access Token is invalid". Despite re-enabling the Workflows, they continue to disable at random intervals.
I originally thought the auth settings in our Jira instance could be the issue, but after looking at them there were no settings configured for outgoing auth, only incoming auth. If the outgoing auth had been the issue, then I believe every Syncing Workflow would become disabled consistently and all at once.
I also read that not logging in for 7-days could cause the access token to expire. This is not the case as at least one of our team members logs into the Smartsheet Service account fairly regularly.