Update Request email text is not sending

Natalia Kataoka
Natalia Kataoka ✭✭✭✭✭
edited 09/08/20 in Smartsheet Basics

Hello. I have an automation setup to send update requests to others in my team. The automation itself works fine with the conditions that I have outlined, but the issue is that the email notification text I have entered doesn't send to SOME of the recipients. We are all in the same org.

This is causing a problem as I have entered instructions on what I need updated in the email body. It appears that the email text is only showing when there is only a single row to update. When there are multiple (as is normally the case), it does not. See attached screen shots.

We all have the same domain, contacts are SS users in the same org. Opening the update form itself does not fix the issue.

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