Automation Isn't Working and I'm Stumped

Pam Ferguson

Okay, I am stumped. I am unable to have a simple automation run on my sheet, much less a complex automation. It used to work, now it doesn't. In my Personal Settings, I have all the boxes checked in the Notification Preferences, so I don't understand why I am not being notified.  Any help from the smarter folks out there to take a look at would be great.

If I create a new sheet, and a new workflow, automation works fine. Why am I unable to have the workflow automation work on my existing sheet? I hate to have to rebuild my entire sheet. Any help would be GREATLY appreciated!!

Pam Ferguson

Rebuilding the sheet was the only way to get the automation to work......not sure why. Oh well, at least I got it to work.

Andrée Starå

Hi @ferguson_pamela107206

Strange!

Try making a copy of the Workflow to see if that works.

Did that work?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Pam Ferguson

@Andrée Starå I have tried to duplicate the workflow, create a brand new workflow and nothing triggers a workflow on that sheet. I am really stumped. I don't know why just on this sheet workflows are running.

At first I thought it was because of my index/match for the contact column, but I created a new sheet and added 4/5 columns and recreated the same index/match and the workflow kicked off with no issue. So I went back to the sheet to create the new workflow identical to what I just created and nothing......

Jeana

@ferguson_pamela107206

I am having a similar issue. Automated alert has been working fine in several sheet. Now I'm getting nothing. I'll try to duplicate as well and see if that works. I've checked everything else I can think of.

UGH!!

Jeana

Pam Ferguson

Rebuilding the sheet was the only way to get the automation to work......not sure why. Oh well, at least I got it to work.

Andrée Starå

@ferguson_pamela107206 & @Jeana

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.