Can Alerts and Update Requests show ALL Comments for a row?

hmcnamara95571

Hello,

When I set up an Alert of Update Request, the notification being sent only contains the most recent Comment added. Is there a way to make sure ALL comments from this row (new and ones that have been previously added) are included in the Alert?

Thank you,

Heather

Andrée Starå

Hi @hmcnamara95571

It will work in an Update Request / Approval Request, but not for Alerts.

If you include the comments field, it will include all the row comments when you open up the request.

Make sense?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Andrée Starå

Hi @hmcnamara95571

It will work in an Update Request / Approval Request, but not for Alerts.

If you include the comments field, it will include all the row comments when you open up the request.

Make sense?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

hmcnamara95571

Thank you. I particularly wanted to see all of the comments as an Alert and not an Update Request. I now see the arrow next to the Comments on the Update Request. Thank yo

Andrée Starå

@hmcnamara95571

Excellent!

You're more than welcome!

Please submit an Enhancement Request when you have a moment to let Smartsheet know that you want it for Alerts as well.