SmartSheet Alert Mail Sender

Massimo Damiano

Hi all,

I am the owner of 10 sheets each of one is used by different users. I have set up alerts automation but when the email is sent, it is always shown my email address instead of that of the user. This is a problem as the email is sent to external customers who are always receiving email from me and not from the correct contact.

How can I fix it?

Thanks

Massimo

Mary_A

@Massimo Damiano I have the same problem with the current implementation. A better implementation would allow a tiered method of setting email addresses for automation responses:

• Installation level
• Workspace level
• Sheet level

Unfortunately, the Smartsheet product team is using the sheet owner email address. You can file an enhancement request.

To workaround the current issue, you can make a single person such as a sheet editor the owner instead of yourself.

Or, you can create a specific account to own all your sheets and make that account the owner. For example, I might create a Smarsheet account called Automation Response and set the email to a group email address. That way I can direct all the response emails to a bucket account which many people can watch.