Generic email for workflow

Rebecca Atkinson

I am building workflows for operations of various teams. I came across an issue when we implemented one of them- when the automatic workflow (Update request) goes out, the email is coming from me. I am getting questions therefore about the issue, so I'm wondering how/if I can make the 'sender' a generic account?? Do I need a user license for a generic account??

David Tutwiler

Unfortunately, the messages now come from the owner of the sheet. I don't know of a way around it, but you can submit the feature request here:

https://app.smartsheet.com/b/form?EQBCT=739aa75f30ca43a8a22eb53e4da7d409&_ga=2.171863847.664202039.1603718691-1220775308.1593182495

Andrée Starå

Hi @Rebecca Atkinson

As a possible workaround, you could add another account that you make the owner of the sheets, and then you can name it something more general.

Would that work/help?

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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