Proofing feature not working for sheet Admin
I'm the workspace and sheet owner of a business plan account in Smartsheet. I've built a sheet on behalf of a manager who wants to utilize the Proofing feature to gather feedback from his team. I've shared the sheet with him and have given him Admin rights, however, he is shown a call out to upgrade his account (subscribe to Smartsheet) in order to unlock this feature. When we try to work around this by having me - the sheet owner - upload the document to the proofing column, he is not able to utilize the 'Request Feedback' button.
Why is this, and how can I correct it?
Best Answer
-
Although you have provided the correct sharing permissions, it sounds like the manager you're sharing the sheet with doesn't have a license with Smartsheet.
Unlicensed / free users can collaborate on proofs (provide feedback, review, etc), but a Smartsheet License is required in order to upload a new proof and request a review. See the small box on the right in this Help Center article for more information.
Either this manager will need to be granted a license, or, since you have a license, you can upload the proofs and request feedback on his behalf.
I hope this helps!
Cheers,
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
Answers
-
Although you have provided the correct sharing permissions, it sounds like the manager you're sharing the sheet with doesn't have a license with Smartsheet.
Unlicensed / free users can collaborate on proofs (provide feedback, review, etc), but a Smartsheet License is required in order to upload a new proof and request a review. See the small box on the right in this Help Center article for more information.
Either this manager will need to be granted a license, or, since you have a license, you can upload the proofs and request feedback on his behalf.
I hope this helps!
Cheers,
Genevieve
Need more information? 👀 | Help and Learning Center
こんにちは (Konnichiwa), Hallo, Hola, Bonjour, Olá, Ciao!👋 | Global Discussions
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 65.9K Get Help
- 429 Global Discussions
- 147 Industry Talk
- 487 Announcements
- 5.2K Ideas & Feature Requests
- 86 Brandfolder
- 151 Just for fun
- 74 Community Job Board
- 497 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 305 Events
- 36 Webinars
- 7.3K Forum Archives