Formatting automated email notifications

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Formatting automated email notifications

edited 12/09/19 in Archived 2017 Posts

Hi Team,


I'm wondering if there is a way to change the detail in the subject line of automated email notifications?


Also, can we choose what data is shown in body of the email? Perhaps change layout etc?





  • Hi Kylie,


    There isn't a way to customize Alerts (Notifications or Reminders) emails but I've added your vote for this type of functionality to our enhancement request list for further consideration.



  • edited 02/16/17

    Thanks Shaine.

  • Would like to add vote.

    Would like to be able to colour code or prioritize alerts and notifications.  Depending on number of shared sheets, would be good to be able to quickly organize and prioritize actionable notifications.

    For now resorting to capitalizing the Subject line or first line of the Body with specific action (i.e. "APPROVAL").  Any other suggestions?




  • Is there a way to customize the email body for the emails sent via Smartsheet. Currently, any email I sent has Rows, Comments etc in it. It is very distracting. Can we remove these?




  • There hasn't been a reply to the latest comments on this thread.

    As a start, I'd like to be able to control simple things in the layout of the alert emails, like not including the underlying sheet reference. Is that possible?

  • I need this capability as well. Currently, the alert email is all bright yellow and with different fonts and sizes. It looks horrible. Is there anyway we can customize the CSS associated with it?

  • Agreed.  The ability to customize the look and feel of the alerts would be a game changer for us.  I have a weekly alert that shows all the new comments on a sheet and the way it organizes the comments with the Row's as lightly shaded, small fonts makes it hard to consume.  Please add my vote to the ability to modify this CSS.

  • Is there some way to make it so the thread looks more like a thread?

    Right now it's pretty hard to read. Needs more structure. I can parse it out, but my users would probably be less patient about it.



    The blob.png

  • Please add my vote too! :)

  • amaka1amaka1
    edited 03/07/19

    Would love to have this feature available! Currently trying to send out emails with links to a company help page but no luck :( 

  • I think this is a very important request. We want to use smartsheets triggers to initiate client-facing email messages. But all the emails Smarthseets generates from alerts (etc.) look like they are meant for internal use only. E.g. how would I send a nicely-formatted "thank you" email to someone who submits something on a Smartsheets form? I don't want a bunch of garbage about number of rows and columns changed, etc. I want my own email message body that uses bits of column values as fill-in fields.

  • Is there any update on when formatting features will be added to help make notification emails from SmartSheets readable?  It has my vote! 

  • Way back more than 2 years ago since this request was asked and added to the vote of upgrades. This will be a game changer since email notifications are so important. Would anyone in support team can provide update on this? 

  • Plus one for this feature.  Emails look unorganized and cluttered.  It's often hard to find the information that's important.  Have a good UX person look at it.

    Spend some of those IPO dollars and make this better ;)  

  • I agree! I am new to smartsheet and am surprised that I can't customize the fields sent in an email to my users i support. Also, i would like the subject line to include the auto-generated number from a field I am using to signify a request number.

  • Did not see an answer to this but yes you can customize the subject line and body.  {{column name}} will put the content in the subject line and you can customize an email doing the same thing.

  • I would also like to see the ability to format the font in the body of the email to make it stand out from the rest of the email.   The eye tends to go to the sheet title, which is in a much larger font.  Therefore, the message at the top is often times overlooked by the reader of the email.  See attached for an example.

    SS Email Notification.pdf_.jpg

  • Hi Shaine, 

    Where can you go to vote for improvements? 

    Thank you!

  • Any update on this? I need to customize what is sent out when someone is mentioned in a comment. I have a long task list and most users have it filtered to their tasks only, but a comment could be generated for another person's task. The email shows the sheet name and row number. It would be helpful if I could specify the task description so people understood what the comment was in relation to. It would also help if I could include the Task ID so they could locate the task.

  • Is there a recommendation on what 3rd party app to use for formatting these messages?

    Could a different option be a workflow action that makes a web API request so we can create our custom email format? It would be more efficient for me to setup an endpoint at which the workflow sends the data along, as opposed to making API calls to Smartsheet every minute to parse data in the sheet.


    Thanks for reading!

  • Hi, Anyone knows how to remove the row ID in the email, ie. Row 13 in this attachment?

    Please advise.


This discussion has been closed.