Gantt view for unlicensed users

Esperanza Zagal

Hi,

We are sharing this sheet with unlicensed collaborators. However, they are running to some glitches. For example, the column titled "Aleta" here is actually named "Fin", and within Gantt view Monday should correspond to L (it currently shows as ME for METRO). Importantly, Gantt view of dates repeats the same dates regardless of the month. You can see that the dates where the cursor lies correspond to December; however, Gantt view only repeats November weeks (ad infinitum) when scrolling to the right.

Is this because of their unlicensed status or is there something we can do?

Thank you,

Esperanza

Genevieve P.

Hi @Esperanza Zagal

What you've pictured and are describing is not expected behaviour at all, whether the user has a license or not. I would recommend reaching out to Smartsheet Support so they can work with you in a private setting one-on-one.

You will want to provide them with the same information as in this post, along with the email addresses of the affected users, comparative screen captures that show the correct view from your own account, and the sheet name/direct URL. It would also be helpful to know if this is just for one sheet/project or if your users are seeing the same thing across all sheets.

As a final note, I would just check to ensure your Project Settings are correctly configured (looking at the right columns for the start/end date in the Gantt chart).

Cheers,

Genevieve

Genevieve P.

Hi @Esperanza Zagal

What you've pictured and are describing is not expected behaviour at all, whether the user has a license or not. I would recommend reaching out to Smartsheet Support so they can work with you in a private setting one-on-one.

You will want to provide them with the same information as in this post, along with the email addresses of the affected users, comparative screen captures that show the correct view from your own account, and the sheet name/direct URL. It would also be helpful to know if this is just for one sheet/project or if your users are seeing the same thing across all sheets.

As a final note, I would just check to ensure your Project Settings are correctly configured (looking at the right columns for the start/end date in the Gantt chart).

Cheers,

Genevieve

Esperanza Zagal

Thank you, I will contact Smartsheet support.