Sheet saving issues

ScionoftheNight

Hi,

I have a sheet that is currently at 192 rows and 126 columns. There are about 48 automations that have to do with sending slack messages and copying /moving rows based on certain criteria. Most of the columns are helper columns. On Friday I added a few automations to move rows to archive sheets, as well as copying to another in order to get a timestamp. Now, I am unable to save and am getting the following error:

formName: ajax

formAction: fa_gridSave

serverStatus: false

serverStatusText: CriticalException

errorCode: 18

I have tried the standard troubleshooting techniques (different browser, logging out, clearing cache) as well as reaching out to support. I've also disabled the automations that I added but am still having the same error. Any advice?

Bassam Khalil

Hi @ScionoftheNight 

Hope you are fine, i thing the big number of automation cause those problem and maybe you have conflict between the automation you create, please review your automation and try to minimize the number by merging the automation and use conditions inside the automation to define the path that the process must go in please read the following article it maybe help:

https://help.smartsheet.com/articles/2478811-scc-requirements-guidelines

https://help.smartsheet.com/articles/2479251-condition-blocks-filter-what-your-automated-workflows-send

Bassam Khalil

Hi @ScionoftheNight 

Hope you are fine, i thing the big number of automation cause those problem and maybe you have conflict between the automation you create, please review your automation and try to minimize the number by merging the automation and use conditions inside the automation to define the path that the process must go in please read the following article it maybe help:

https://help.smartsheet.com/articles/2478811-scc-requirements-guidelines

https://help.smartsheet.com/articles/2479251-condition-blocks-filter-what-your-automated-workflows-send

Bassam Khalil

Hi @ScionoftheNight 

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