Help needed on a widget linked to content attached to a workspace

Brian Wentzell

Hello! I am hoping someone can help me understand an error recently encountered. Our team has a dashboard that contains a widget that is linked to a PowerPoint file attached to the workspace. At creation it worked just fine, now a couple of weeks down the road, you click on the widget and you get a SmartSheet page that says the page could not be found. I went to the attachment on the workspace, copied the URL displayed when using the "send file as email attachment" and inserted that back into the widget, and now the file responds as before.

Is there something causing this that I need to be on the lookout for? Does that URL detail change to any frequency that would impact accessing the PowerPoint from the SmartSheet dashboard? Our organization doesn't deploy a cloud storage solution, such as the Google Drive or OneDrive at present, so hosting the ppt file elsewhere isn't an option.

Andrée Starå

Hi @Brian Wentzell

That happens because there is a limit/timeout of the URL for the file.

More info.

The link in the email will expire after 30 days or after it's been clicked 100 times. This is a security precaution to prevent unlimited access to your files. If needed, you can re-send the attachment through email to generate a new link.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

Hi @Brian Wentzell

That happens because there is a limit/timeout of the URL for the file.

More info.

The link in the email will expire after 30 days or after it's been clicked 100 times. This is a security precaution to prevent unlimited access to your files. If needed, you can re-send the attachment through email to generate a new link.

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!