Setting timezone globally on account

Ed Sheaf

We are based in Australia and when a new user is connected to our Smartsheet instance they automatically get US timezone set for them and need to adjust this is personal settings.

Is there a way to have this globally set for new users as an admin? I have looked through the admin centre and it doesn't look like it is there.

Sean Morgan

Hello @Ed Sheaf ,

After doing some testing, I too cannot see an option for settings a global Timezone. With this, you may wish to create an Enhancement Request using the Hamburger Menu / 3 vertical lines in the top left of this page.

Alternatively, if you are on an Enterprise account, you can create a custom Welcome/Help screen, and inform users about changing their Timezone. See more on this here: https://help.smartsheet.com/articles/1392225-customizing-a-welcome-message-upgrade-screen-enterprise-only

Kindest Regards

Sean

Sean Morgan

Hello @Ed Sheaf ,

After doing some testing, I too cannot see an option for settings a global Timezone. With this, you may wish to create an Enhancement Request using the Hamburger Menu / 3 vertical lines in the top left of this page.

Alternatively, if you are on an Enterprise account, you can create a custom Welcome/Help screen, and inform users about changing their Timezone. See more on this here: https://help.smartsheet.com/articles/1392225-customizing-a-welcome-message-upgrade-screen-enterprise-only

Kindest Regards

Sean