Sheet Owner on Automation Emails

chris.stetler83201

When a notification is sent, the automation email is sent like it is coming from the Sheet Owner rather than the user that actually updated the row and triggered the notification. This is confusing because often times our customers don't know who the sheet owner is or they don't interact with that person. Can this be changed to something more generic like "Smartsheet Notification" so the end users realize a person isn't sending them something?

Susan Peck

Hi Chris,

There are several threads about this change Smartsheet made last year. Please add your voice to the feature request to give us the option to have automated emails sent from the sheet owner or a generic address. See this thread here for more:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

susan

Susan Peck

Hi Chris,

There are several threads about this change Smartsheet made last year. Please add your voice to the feature request to give us the option to have automated emails sent from the sheet owner or a generic address. See this thread here for more:

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

susan