Changing the name on Automation emails?

Graham Rimell

Everytime a user gets an email through an automation it says it's from our sys admin.

So it'd say eg: John Smith via Smartsheet (Automation@app.smartsheet.com)

This is an issue as our sys admin 'John smith' is nothing to do with that specific email automation, but because it was set up by him or he is the sys admin, it's his name that it uses.

This seems to happen with every automation (we have a quite a few) and we'd like to change it to something more generic. We've just gone to an Enterprise plan, so there may be some extra functionality that could do this that we've not discovered yet.

How would we go about doing this?

Thanks!

Andrée Starå

Hi @GrahamR

Have a look at this post for information about the recent change and for possible workarounds.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

Hi @GrahamR

Have a look at this post for information about the recent change and for possible workarounds.

https://community.smartsheet.com/discussion/67525/upcoming-changes-to-our-automated-notifications-live-today-17th-april-2020

Would any of those options work/help?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

Graham Rimell

Thanks. Seems Smartsheet really dropped the ball with this change then. Glad we're not the only people to bamboozled by this.

Waleed

@Graham Ledger @Andrée Starå

To be honest im very frustrated of the same

Graham Rimell

We've found the only real work around is to make the owner of each workspace a generic user with the name we want on the email. It's pretty sketchy and I don't know how reliable it is, but it seems to work.

That said it's no excuse not to offer the option within an automation.