Invalid automation

Deeann Tozlian

Some of my long-used automations are becoming invalid, stating the end user who is to be notified of something that has occurred as "unsubscribed" but that isn't the case. No email addresses have changed and no one has made any changes. Any idea why? I've tried to rebuild the automation and get the same errors.

Andrée Starå

Hi @DeeannTozlian

I hope you're well and safe!

Strange!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team.

I hope that helps!

Be safe and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

julieoster

I am having the same issue and opened a ticket but they do not have a solution. Some of the emails are distribution emails, so individuals cannot login to Smartsheet to re-subscribe. Nobody unsubscribed to begin with. This is very frustrating and SS support is not helpful.