Removal of Smartsheet contacts on emails

Patrick Galvin

Currently if I send out a Reminder email, these include the following text: Please do not reply to this mail. For support or questions, please email support@smartsheet.com.

 

What I dont want is if I send the email to an external customer, that they then click on the link and get routed through to Smartsheet, who - lets face it, won't have any sensible feedback for my customer...

 

How do we remove this?

 

I understand that Smartsheet legally needs to comply with some rules, but we should have more control in terms of what is shown.  another example being.....

 

Sent using Smartsheet, the work management and automation platform that enables enterprises and teams to work better. Sent by xxxxx@xxxxxcompany.com If you would like to stop receiving this scheduled email,   click here © 2017 Smartsheet.com, Inc. | Contact | Privacy Policy | User Agreement | Report Abuse/Spam

 

We should be able to customise this more

 

Shaine Greenwood

Hello Patrick,

 

There isn't a way to remove the Smartsheet information from the emails but I've got your vote for this down on our enhancement request list for further consideration.

 

With that being said, you can add an optional message to Reminders, details on this are available in our Help Center: https://help.smartsheet.com/articles/542913-using-reminders