Smartsheet App Barcode Scanner

J.H.W.

Anyone out there find the barcode scanner on the app, particularly into webforms SUPER sensitive!?

We've just started using a product expiry system in smartsheet which requires those receiving orders to scan the product barcode into a webform and enter the expiry date, qty etc. Then once that goes through to a 'landing page' there's a vlookup of the SKU to a product list and the name and category is populated. Once those details are correct it moves the row into the main register... Leaving any #NO MATCH ones for me to identify!!

We've found that you have to be very particular in how you scan the barcode and cross check the barcode to what's entered as it is too quick and can scan half the barcode before you've got it into position or even read the carton barcode on the floor or a shelf label 1m away! Often also jumbles up the first 4 or 5 numbers of the barcode too.

Also wondering if it's ever likely to have the capability to read Code 93 barcodes!?

Andrée Starå

Hi @J.H.W.

I hope you're well and safe!

My answer to the first question.

No, nor my clients or I have had this issue. What device are you using to scan them?

I hope that helps!

Be safe and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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J.H.W.

Thanks @Andrée Starå

Ok.. interesting. I think most of the team would be using various models of Samsung phones &/or the store Samsung tablet.

Andrée Starå

@J.H.W.

Happy to help!

We mostly use iPhone/iPads, so it could have something to do with that, or maybe the labels' design, or maybe we're just lucky. 😉

Samuel Courtney

@J.H.W. We did have this issue pop up. I think the problem that we were facing is that the scanner defaults to Auto Capture. If you turn that option off, you can better align the UPC into the center of the picture finder and then you can hit the button to capture the UPC. We found that this works much better.