I am trying to setup connectivity between Smartsheets and Jira

02/19/21
Answered - Pending Review

I recently purchased the Jira integration tool. We have Jira on prem. I believe that we have done everything they told us to do to setup the connection but I am getting an error that I am entering an invalid address into smartsheets. Has anyone had this and figured out the problem? Any idea what I can check? I have not getting feedback from the implementation guy yet. Thanks

Answers

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @aclay

    I hope you're well and safe!

    Can you describe your process in more detail and maybe share the sheet(s)/copies of the sheet(s) or some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help. (share too, [email protected])

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Here is the error I get.

    I am told that the firewall and the Jira side of things are configured as required based on the documentation. The url that I was told to use is to a JIRA signon screen. Is that the correct URL or should it be one that points someplace else?

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