"Save as New" folder links to original location, not new

Yvonne Cunningham

I have created a Training packet in Smartsheet that is saved in a parent folder. Within that parent folder are child folders containing other sheets, reports, and dashboards. I am finding that when I try to create this training packet for another class to use, some of the links point to the new location and some point to the original location. When saving the parent folder as new, I am making sure the links are pointing to "Newly created sheets." What am I doing wrong? Are there too many child folders deep within the parent folder for this? Should I move everything into just ONE folder?

Grateful for ANY help with this.

Thank you - Yvonne

Genevieve P.

Hi @Yvonne Cunningham

This doesn't sound like expected behaviour. I'm unable to replicate what you're seeing, so I would suggest reaching out to Smartsheet Support with full screen captures and detailed examples of where these links aren't pulling across properly in the duplicate copies. Support will be able to troubleshoot with you in a private channel so you can share sheet names and information!

Cheers,

Genevieve

Genevieve P.

Hi @Yvonne Cunningham

This doesn't sound like expected behaviour. I'm unable to replicate what you're seeing, so I would suggest reaching out to Smartsheet Support with full screen captures and detailed examples of where these links aren't pulling across properly in the duplicate copies. Support will be able to troubleshoot with you in a private channel so you can share sheet names and information!

Cheers,

Genevieve