PM Solutions

Erin Glover

It's going on 14 days and I still have no idea how to access the Solutions PM templates discussed in this webinar: https://www.youtube.com/watch?v=fGdbyfiYFZo  Customer Support has been no help what so ever.

 

Can anyone provide LINKS to the templates, because Othello Barbosa e Silva | Smartsheet

Sales Development Representative

can't.

 

A very dissatisfied customer,

Erin Glover

Kara Lumley

Hi Erin,

 

Thanks for your comment and I apologize for your frustration - we have retired those solutions from our website, so newer folks internally may not have been able to access them. I will be happy to share the the solution with you - please email me at kara.lumley@smartsheet.com so I have your email address. 

Best,
Kara

Erin Glover

Hi Kara!  I appreciate your response.  Can you please help me understand what "retired those solutions" means?  And why, if so retired, they are still advertised on your website?  From a customer service / expectatin perspective it just seems like smartsheet would eliminate discussion of such.  They were introduced less than 18 months ago.  Will they be replaced?

 

Nonethe less, I appreciate your direct and swift response and solution.  

 

Thanks again, 

Erin

Kara Lumley

Hi Erin,

 

Just shared with you - when I said "retired the solutions" - I meant that we removed the actual templates from being downloadable from the website - they were causing more confusion for customers, which we definately don't want!

Please feel free to email me with any more questions, happy to help.

Thanks,

Kara

Vikki Cooper

Good Afternoon Kara

 

Would you mind sending me the link also? I too wanted these but when i asked customer support i was met with everything but what i asked for.

 

Thanks

Vikki

Kara Lumley

Hi Vikki,

Please send me an email (so that I have your email address) and I'll be happy to share.

kara.lumley@smartsheet.com

Thank you!