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PM Solutions
It's going on 14 days and I still have no idea how to access the Solutions PM templates discussed in this webinar: https://www.youtube.com/watch?v=fGdbyfiYFZo Customer Support has been no help what so ever.
Can anyone provide LINKS to the templates, because Othello Barbosa e Silva | Smartsheet
Sales Development Representative
can't.
A very dissatisfied customer,
Erin Glover
Comments
-
Hi Erin,
Thanks for your comment and I apologize for your frustration - we have retired those solutions from our website, so newer folks internally may not have been able to access them. I will be happy to share the the solution with you - please email me at kara.lumley@smartsheet.com so I have your email address.
Best,
Kara -
Hi Kara! I appreciate your response. Can you please help me understand what "retired those solutions" means? And why, if so retired, they are still advertised on your website? From a customer service / expectatin perspective it just seems like smartsheet would eliminate discussion of such. They were introduced less than 18 months ago. Will they be replaced?
Nonethe less, I appreciate your direct and swift response and solution.
Thanks again,
Erin
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Hi Erin,
Just shared with you - when I said "retired the solutions" - I meant that we removed the actual templates from being downloadable from the website - they were causing more confusion for customers, which we definately don't want!
Please feel free to email me with any more questions, happy to help.
Thanks,
Kara
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Good Afternoon Kara
Would you mind sending me the link also? I too wanted these but when i asked customer support i was met with everything but what i asked for.
Thanks
Vikki
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Hi Vikki,
Please send me an email (so that I have your email address) and I'll be happy to share.
kara.lumley@smartsheet.com
Thank you!
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